Useful info
Village opening dates
20 April 2023 - 25 September 2023
Insurance
Reception opening hours and check-in and check-out times
Check-in: from 15:00 onwards.
Check-out by 10:00.
If you're planning to check out later, payment will be required the evening before departure. If you arrive outside of the opening hours, the night-watch staff will be there to check you in. If you arrive on site before the scheduled time, you can still use the village services by contacting the reception.
Online Check-in
The brand new Online Check-in service is active! It will allow you to speed up your entry into the structure and start your holiday immediately! To check in online before your arrival, follow the guided procedure at this link. You will receive a Check-in confirmation. Give it to our reception staff with an identity document!
If Online Check-in is not possible, registration will take place at the facility. So valid identity documents are required for each person. Please show your identity card at check-in, and if you're a non-EU citizen then please show your passport. Photos or copies of documents will not be accepted. Documents are required for minors too.
If you are travelling with your pet, please let us know at the time of booking and bring the relevant documents and vaccination certificates with you.
Tourist tax
The city tax is € 1,50 per person, per night, up to 7 nights to be paid upon your arrival.
The city tax is:
LOW SEASON (from September to October and April 30th) € 0,75 per person, per night, up to 7 nights.
HIGH SEASON (from May to August) € 1,50 per person. per night.
Who are exempt from payment?
• Guests under 12 years
• Persons who assist patients in public or private hospitals;
• Patients doing hospital care;
• The handicapped with certificate;
Reception services
You can contact the reception for the following services:
• Check-in and check-out, Customer care, early check-out or extension of stay
• Reporting technical problems and maintenance
• Village map, identification bracelet delivery, car parking PASS
• Touristic information
• Linen and bathroom set, refrigerators rental
• Safety deposit box rental, lost property
Rental supplements
At the reception you can rent:
• Additional change of bed linen (single) (€4.00)
• Additional change of bed linen (double) (€8.00)
• Additional set of towels (€5.00)
• Baby set (highchair, tub and cot) (€6.00 per day
Water park opening dates
The water park in the lower part of the village is open at the following times:
Low season | 20/04 - 01/06, 05/09 - 25/09
10:00 - 18:00
High season | 02/06 - 04/09
09:00 - 19:00
The lagoon in the upper part of the village will be open at the following times:
Low season | 20/04 - 01/06, 05/09 - 25/09
10:00 - 18:00
High season | 02/06 - 04/09
09:00 - 19:00
Entertainment
Entertainment activities run in the village every day from 20/04 to 17/09.
For a detailed programme, please contact the reception or Infopoint, or write a message on our Facebook page.
Transfers
• Taxi service to and from main stations and airports
• Round trip shuttle service to Figline
For info and tickets, contact the village Infopoint. ([email protected])
How to get to Florence
To get to the city centre from the village, you can use our shuttle or taxi service.
For details and tickets, contact the village Infopoint. ([email protected])
Quiet hours
The village has quiet hours between 24:00 and 07:00. During these times it is not possible to drive motor vehicles, set up or dismantle tents, or disturb other guests in general.
Pet friendly
Pets are permitted in all our accommodations, with a few conditions.
All pets must comply with health regulations, demonstrated with a vaccination record. The owner of the animal is entirely responsible for any incidents involving third parties.
Large animals or breeds considered risky are only allowed if agreed in advance with the management.
All animals must be kept in such a way as not to disturb or harm other guests or things in the village. The owner of the animal is responsible for any damage.
Dogs must always be kept on a leash and may not enter the swimming pool area, sports areas, playgrounds or restaurants.
If pets are brought to the accommodation, an additional €60.00 payment is required at all accommodations for end-of-stay cleaning. For the pitches, there is no extra fee to bring your pet with you.
Facilities for the disabled
For guests with physical impairments, there are accommodations with easy access and approved for accessibility. In addition, the water park in the upper part of the village and the restaurants also have easy access for wheelchair users.
WI-FI
Wi-fi is available from hotspots in the restaurants, near the reception, at the Infopoint and around the swimming pools
Sport facilities and play areas
Inside the village you will find the sports area with 5-a-side football fields, tennis, table tennis and a multipurpose field. An Adventure Park with mini golf, treetop crossings and a bungee jump. The ANTS area is also available for body and mind well-being.
ATM
Inside the village there is a ATM near the Shop.
Laundry
There are self-service washing machines and dryers in the village bathrooms, open 24 hours a day at a cost of €5.00 per cycle.
Village mini train
The hu Norcenni Girasole village provides a transport service between the upper and lower part of the site. The train runs while the upper part of the village is open, every 20 minutes:
10:00 - 14:00 / 15:00 - 23:00
Medical centre
There is a private medical assistance service in the village, available at specific times or on request for a fee.
For details and reservations go to the infopoint. or call: +39 3926636334
Electric car charging station
In Via Margherita, near the entrance to the village, there are four charging stations for electric cars.
There is a charge for this service.
Night-watch staff
For emergencies or for check-in during the night, contact the night-watch staff by calling the switchboard:
Separated waste collection
At hu Norcenni Girasole village, respect for the environment and surrounding nature is of paramount importance. Help us too by separating your rubbish during your stay. You can find the bins in the collection areas shown on the village map.
Parking
Parking is free inside the village and in the spaces provided near the mobile homes.
Infopoint timetables and activities
The Infopoint is open every day (9:00 - 20:00)
You can contact the Infopoint for the following services:
• Touristic information, tour reservation, tour booking
• Booking service for visits to museums and events
• Strollers rental, safety deposit boxes, linen rental
• Bike, scooters, cars rental
• Transfers to stations, airports, shuttle tickets
• Tennis courts and lessons reservation, mini golf set
• Entertainment program
• Booking tours, activities and tastings
Restaurants opening hours
12:30 - 15:00 / 18:30 - 23:00
Market opening hours
8:00 – 13:00 / 16:00 – 19:30
Shop opening times
10:00 - 13:00 / 16:00 - 20:00
Accommodation cleaning
End-of-stay cleaning is included in the price for Human Company guests. The accommodation must be left clean, tidy and without rubbish bags.
Extra cleaning during the stay is on request at a cost of € 25.00
If pets stay at the accommodation, an additional end-of-stay cleaning fee of €60.00 is required.
Barbecues
Barbecues are permitted only using the gas stoves attached to the accommodations that provide them. For more information, please check the details of each accommodation. It is not possible to use charcoal barbecues or barbecues attached to gas cylinders.